FAQs
How long does shipping take?
Most orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Shipping promotions may vary throughout the year.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition. Please contact our support team to start a return.
What if my item arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We’ll work to make it right.
Are your products safe for babies?
Yes. We carefully select products designed for babies and parents. Always follow the manufacturer’s safety instructions and age recommendations.
How can I contact customer support?
You can reach us anytime through our Contact Us page or by emailing our support team. We aim to respond within 24–48 hours.
Can I change or cancel my order?
Orders can usually be changed or canceled within 12 hours of purchase. Once an order has been processed, changes may not be possible.
Do you ship internationally?
Currently, we ship to select countries. Shipping availability will be shown at checkout.
Why should I shop with ProjectSmilez?
At ProjectSmilez, we believe parenting should be easier and more joyful. We focus on practical, parent-approved products that help families create more smiles and less stress every day.
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